Privacy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers.  Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure and responsible manner.

We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change.  We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

The information we collect

Generally, you may browse the website without providing any personally identifiable information.  However, we may ask you to provide personally identifiable information at various times and places on this website or participate in all of its features.

When you visit this website, our web server automatically collects anonymous information, such as log data and IP addresses.  We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service and special promotions.

How we use the information we collect

We use the information we collect for various purposes, including:

  • To complete your purchase transactions
  • To provide the services you request
  • To send you offerings by mail
  • To keep you informed about the status of your orders
  • To identify your product and service preferences so we can notify you of new or additional products, services, and promotions that may interest you
  • To improve our merchandise selections, customer service and overall shopping experience

Terms of Use

When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

Copyright

The following elements of this website are the property of Cokas Diko Home Furnishings INC or our suppliers and are protected by United States and international copyright laws.

  • All text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations – both individually and as they are compiled on the site.
  • All software.

Trademarks

The trademarks or trade address of Cokas Diko Home Furnishings INC, www.cokasdiko.com and our affiliates may not be used without our written permission.  Trademarks or trade address include the Cokas Diko Home Furnishings INC name and logo and other graphics, logos, page headers, button icons, scripts and service names of Cokas Diko Home Furnishings INC products, services and programs and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use

You have permission to electronically copy and print hard copies of pages from this website solely for personal, noncommercial purposes related to placing an order or shopping with Cokas Diko Home Furnishings INC.  Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, are strictly prohibited.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website.  Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors.  This site may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing and availability and some information may not be complete or current.  We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted – and to change or update information at any time without prior notice.  We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether expressed or implied, with respect to this website, its content or the information available on or through it; they are provided “as is” with all faults.  Except as otherwise provided under applicable laws, we and our corporate affiliates and the directors, officers, employees, agent, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it.  This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website.  Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever with no payment or other compensation to you.  However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Applicable law

By visiting this website, you agree that the laws of the State of California, without regard to principles or conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes

Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in Santa Rosa, California.  However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California.  You consent to exclusive jurisdiction and venue in such courts.  Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association.  The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.  To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with Cokas Diko Home Furnishings INC is protected, Cokas Diko Home Furnishings INC will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Return / Exchange Policy

If you need to return merchandise for any reason, please follow these five easy steps:

  • Contact Customer Service via email at  weborders@cokasdiko.com within five days of receipt of merchandise.
  • Receive a return merchandise authorization number from Customer Service via email weborders@cokasdiko.com.
  • Complete return form enclosed with invoice and include with merchandise.
  • Repack merchandise in original box with original packing material.
  • Return package by preferred shipping company to 3449 Industrial Drive, Santa Rosa, CA 92075.  Shipping of all returned merchandise is the responsibility of the customer; Cokas Diko Home Furnishings INC will not pay these fees, unless written authorization is provided.

We regret we do not give price adjustments on any previously purchased merchandise through our website or in our stores.  Please also note website pricing may differ from store pricing at times and no price adjustments will be made.

If you have further questions, please email Customer Service at weborders@cokasdiko.com.